Terms & Conditions
ExcelHeat Solutions Terms and Conditions
1. The Company will provide a written quote when required/requested. The quote will include
the cost of installing gas appliances and/or central heating equipment as specified in the
Order Description Checklist. If during the installation, the operative/engineer must deviate
from the original quotation, the Company retains the right to provide an additional quotation
for further works required. If any faulty central heating and/or gas appliance components are
discovered during the installation and require replacement, the Customer will be provided
with an additional quote for replacement. In the event of any unforeseen circumstances
arising after the contract has been agreed or the work has started, then no further works will
take place until both the works and the price have been agreed.
2. The Company shall only be bound by quotation given in writing to the Customer and
signed by a duly authorised representative of the Company. The Company shall not be
bound by any quotation given orally or in which manifest errors occur.
3. The time estimate provided for completion of installation is a best estimate of the likely
time scale prior to commencement of the services provision. The Company will make every
reasonable effort to start and complete the work within the provided quotation, but cannot
accept liability for any cost, losses or expense incurred by the Customer because of any
delays or rescheduled appointments beyond the reasonable control of the company.
4. The Company will do all that it reasonably can to meet the date given for delivery and/or
installation. In the case of unforeseen circumstances, beyond the reasonable control of the
company, the Company will contact the Customer and agree an alternative date
5. If, after the Company shall have carried out the works, the Customer is not wholly satisfied
with the works then the Customer shall give notice in writing as soon as possible to the
Company and shall afford the Company, and its insurers, the opportunity of both inspecting
such works and carrying out any necessary remedial works if appropriate. The Customer
accepts that if they fail to notify the Company within 12 months of the initial installation then
the Company shall not be liable in respect of any defects in the works carried out.
Payment
1. All balances are due for immediate payment upon commissioning of the appliance, or completion
of Works.
2. The manufacturer's parts and labour warranty is registered by the Company on full
payment of the balances by the Customer. If the Customer does not finalise balances due on
satisfactory completion or within 72 hours of Completion, they risk voiding the manufacturer's
parts and labour warranty of which the Company accepts no liability. If all or any part of the
installation remains incomplete after the commissioning of the appliance, only reasonable
amount from the balance should be withheld, and will allow the Company to register the
appliance warranty and avoid any risk of the appliance warranty being voided.
3. The Company will commit to the Customer that all quoted works will be completed in full,
However, if all or any part of the installation remains incomplete after the full commissioning
of the appliance, the Customer will agree to retain reasonable amount of the quoted sales
price until the date that all works have been completed.
GUARANTEE AND WARRANTIES
“The following terms do not affect the consumers rights to redress under the Consumer
Rights Act 2015”
CANCELLATION POLICY
1. There is a 14-day cooling off period starting from the date of signed acceptance of the
quotation during which the Customer has the right to cancel the order without penalty. After
this time a reasonable amount will be retained by the Company for all unrecoverable costs
incurred as a direct result of the cancellation.is a Paragraph Font
ExcelHeat Solutions Care Plans
Last Updated: [13 April 2026]
Plan Options and Pricing (Monthly, via Direct Debit)
ExcelHeat Solutions offers the following Care Plans for domestic heating and boiler systems:
ExcelHeat Essential (entry-level ): £16 per month
ExcelHeat Plus (mid-tier): £22 per month
ExcelHeat Premium (premium tier): £29 per month
You can choose to pay annually upfront and save the equivalent of approximately two months. Prices include VAT (where applicable) and are designed to offer great value with local, responsive service. Pricing is subject to change; confirm current rates when signing up.
What Each Plan Includes
All ExcelHeat Solutions Care Plans are monthly subscriptions that provide:
One full annual boiler service carried out by a qualified Gas Safe registered engineer. This includes:
Visual inspection of the boiler and flue
Checks for leaks and corrosion
Cleaning of burner, electrodes, and condensate trap
Testing of gas pressure, flow rate, combustion, seals, safety devices, ventilation, system pressure, and efficiency
A certificate provided after the visit
Priority call-outs and faster response times (same-day where possible)
Access to 24/7 emergency support (availability depends on the specific plan)
Exclusive discounts on repairs and installations
Local engineers (direct contact, no call centres)
12-month workmanship guarantee on completed work
Transparent fixed pricing with no hidden fees
Automatic reminders for your annual service and renewal
ExcelHeat Premium additionally includes:
An annual CP12 Gas Safety Certificate (beneficial for landlords)
Full labour cover for repairs (parts usually extra)
Access to an online Landlord Portal for viewing and downloading certificates (for multiple properties)
No excess applies to the annual boiler service or CP12 check.
Excesses (for Call-Out / Repair Visits)
An excess is payable at the time of the visit (by card or bank transfer) and covers the first hour of labour. This helps keep monthly premiums affordable:
ExcelHeat Protect: £60 per visit
ExcelHeat Comfort: £40 per visit
ExcelHeat Complete: £40 per visit
Parts and materials are not included unless explicitly stated for your plan (labour is covered under the Complete plan only). Engineers will discuss repair options and any additional costs with you upfront.
Eligibility and Exclusions
These plans are designed for domestic heating and boiler systems only. Coverage is subject to a successful initial inspection/service.
Plans do not cover:
Boilers over 15 years old or those deemed beyond economical repair
Pre-existing faults identified during the first service
Non-domestic or commercial systems
External pipework or drainage outside the property
Broader plumbing issues unrelated to the heating system (these are handled as separate chargeable work, though plan holders may receive priority and discounts)
We always aim to provide clear advice before any additional costs are incurred.
Payment and Cancellation
Payments are made monthly by Direct Debit (via a secure provider such as GoCardless or Stripe). Payments will appear as “ExcelHeat Solutions”.
Annual upfront payment is available with savings.
Cancellation: You may cancel after the first 12 months with 30 days’ notice. If you cancel within the first 12 months, any discounts or free services already provided may be deducted from your final balance.
Plans can usually be transferred to a new property (contact us before moving). If you no longer require cover, we will process cancellation with the required notice.
Other Key Benefits
Local North Wales-based Gas Safe registered engineers serving Saint Asaph / St Asaph and surrounding areas (Rhyl, Prestatyn, Denbigh, Abergele, etc.).
Same-day service where possible.
Peace of mind with digital records and automatic reminders.
Focus on honest, transparent pricing and high-quality workmanship.
General Limitations
To the fullest extent permitted by law, ExcelHeat Solutions is not liable for any indirect, incidental, or consequential damages arising from the use of our services or plans. Our liability is limited as per applicable UK law and the specific terms of your chosen plan.
These Care Plans emphasize affordable, reliable boiler and heating protection with local expertise. They are not a substitute for comprehensive home insurance.
For the most up-to-date details, a tailored quote, or to review the full formal contract, please contact ExcelHeat Solutions directly.
Contact Us:
07515156044
Company Details:
ExcelHeat Solutions LTD
Company number 09767960
Vat No 454780568
GasSafe 574393
Oftec C101997
REFCOM Ref1023278
ExcelHeat Solutions LTD is your trusted partner for expert boiler installations and services in North Wales. Heating Homes, Exceeding Expectations.
Contact Us
Unit 32, Llys Edmund Prys, St Asaph Business Park, St Asaph, LL17 0JA
ExcelHeat Solutions Ltd. Registered in England & Wales. Reg No. 09767960. VAT No. 454780568